Hospitality
Designing a Group Quotation Tool
Crafted a user-friendly tool for hospitality groups, streamlining complex workflows for seamless interaction.
Industry
Hospitality
Headquarters
Ottawa, Ontario, Canada
Founded
2006
Company size
5,000+
Overview
Hostly provides hospitality businesses with digital tools to manage everything from bookings to event coordination. As the company scaled, group requests became a pain point, with sales teams struggling to generate accurate and timely quotes.
The goal was to design a tool that would make the quoting process seamless while supporting the unique needs of group bookings.
Challenge
Sales teams relied on manual processes and spreadsheets to prepare group quotes, which led to errors and slow response times. Customers often experienced delays that hurt conversion rates.
The lack of transparency in pricing and approvals made workflows inefficient, frustrating both teams and clients.
Results
The new quotation tool automated key steps, reducing time-to-quote by 50%. Teams could now generate accurate proposals quickly, improving client trust and satisfaction.
Conversions on group bookings increased by 20%, and internal collaboration improved as workflows became more transparent and structured.
Client
Hostly is a hospitality software platform that helps hotels, resorts, and event spaces manage group bookings, quotes, and contracts in one place. It simplifies coordination between sales teams and clients, improving response times and accuracy.
“Hostly transformed how we handle group requests. The quotation tool gave our team a faster, clearer way to manage proposals and communicate with clients, helping us close deals more efficiently.”
Quotation Tool
The tool streamlined group booking requests, delivering faster quotes and improving collaboration between sales teams and clients.
